Contact
Tell us what happened
Have a slow drain, a bad smell, or a soggy yard? Send a request and Coolfake Septic will connect you with a local provider who can look at it.
No obligation
Coolfake Septic
Complaints Policy
Last updated: October 2026
We want every homeowner who contacts Coolfake Septic to get fair and honest treatment. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template. It is not legal advice.
What You Can Tell Us
You can contact us about:
- Your experience when you called or contacted Coolfake Septic
- How your personal information was handled
- Anything on this website that seems unclear or wrong
- How a provider we connected you with behaved
If the Issue Is With a Provider
Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. Say a job on your septic system, sewer line or plumbing went badly. The usual first step is to raise it with the provider directly. Keep a written record.
Still, we want to hear about it. Feedback about providers helps keep our network honest. Providers who keep falling short may be removed. Please know that Coolfake Septic cannot settle contract disputes. We cannot refund money for a provider's work. We cannot make decisions for a provider.
How to File
Email contact@coolfake.garden and include:
- Your name and how to reach you
- The date you contacted us or the provider
- The phone number you called or the form you used, if you remember
- The provider's name, if you know it
- A clear account of what happened and what you want us to do
After You Write
We will confirm we got your complaint by email, usually within a few business days. We will look into what happened. That may include reaching out to the provider. Then we will reply with what we found and any steps we are taking.
Still Not Happy?
If you do not like our answer, reply and ask us to take another look. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may also help.
Contact
Email: contact@coolfake.garden